Payment types

We offer you the following payment types. Simply browse the list for the best payment type for you. Shipping costs may vary depending on the payment type selected. The prices given in the respective offers are final and include all price components (including any applicable tax such as value-added tax (VAT)). Other taxes (e.g. those applicable to intra-community purchases) and/or duties (e.g. customs duty) are only incurred in connection with cross-border transactions and are payable to the respective customs and/or tax authorities and not the vendor. The costs of shipping and delivery are not included in the purchase price and can be viewed in the "Shipping costs" article. They are indicated separately during the order process and to be paid by you in addition to the purchase price.

Direct debit

While your checkout you insert your bank account details and we can charge the due amount directly. Your goods can be sent immediately. This payment method is available for customers inside the EU

Credit card

Pay by credit card through our payment provider. The amount to be charged will be instantly taken from your given card. Refunds will be processed on your credit card. This payment method is internationally available. You will be asked for the 3D Secure Code to verify your purchase.

Cryptocurrencies

We accept leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stablecoins (USDt, DAI, GUSD, USDC, and USDP).

I received my order and there are damaged items. What should I do?
All damages, leakages, missing items, etc., need to be reported within 48 hours of the order being received. We recommend you check the carton thoroughly when the delivery arrives and photograph any damages inside and outside the carton. In case of any damaged orders please send photographs to us via email along with details of the damage. We can then issue refunds or replacements where appropriate.

What if I want to return my fragrance?
We hope that you will love your order. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.
To return a product, please contact us, and we will arrange a collection for you.
Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers. Please note that the goods are your responsibility until they reach us.
We will then issue a refund or offer an exchange once the product has been received if it meets our conditions for resale.
We cannot accept returns that have been used, altered, or damaged.
If you receive a product that has been damaged during delivery or appears to be faulty please contact us within 2-
Please do not destroy or throw away any product, even if you suspect it to be faulty before you have spoken to us. Doing so may affect any refund or replacement that you may be entitled to.

What happens if I am not in to accept my order?
Depending on the delivery method selected, if no one is available at your nominated address to take delivery, the courier may attempt to leave your parcel with a neighbor, reattempt delivery the next working day, or send your parcel to your local depot for collection. You will receive an email or text message from the courier to detail where your parcel has been left. If you fail to pick up your parcel from your local depot or arrange a re-delivery with the courier service, the parcel will be returned to our warehouse and you will be refunded for the product you have not received. However, please note that we will not reimburse any delivery costs.

I haven't received any order confirmation email, what should I do?
Please send an email to support@monluxe.paris so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

I changed my mind, can I cancel my order?
We know it happens sometimes. Email us as soon as you can at support@monluxe.paris and as long as you catch us before your order has been shipped, we'll be able to cancel it for you.

Where will my order be sent from?
Most orders will be packed and sent from our warehouse. We partner with other brands and, in some cases, orders will be sent directly from their warehouse. When we send you an order confirmation email, we will let you know where your order is being sent from.

Why has Niche Story canceled my order?
We do our best to prepare your order with care. If something is not quite right, we may have to cancel your order. In these instances, you will be notified by email and issued a full refund shortly after. If you need further assistance, please contact our Customer Service team.

Can I make changes to my order?
While we may not always be able to make changes to your order, you can contact our Customer Service team for extra items to be sent in separate shipments with free-of-charge shipping, and unwanted items can easily be sent back to us using our free returns service.

What do I do if the package looks damaged when I receive it?
If you are present on delivery, do not accept the package and inform us immediately through email, Phone, or WhatsApp.
If it is delivered to you, please contact us and we'll send you the return label within one working day.

HOW CAN I ADD SAMPLES TO MY ORDER?
We offer you 1-3 complimentary samples with any order for every purchase.

I have some difficulties placing my order. What should I do?
If you encounter difficulties placing your order, we invite you to preferably use the Google Chrome browser and delete your cache and your internet cookies.
If the problem persists, do not hesitate to contact us through email, Phone, or WhatsApp.


Prices, shipping costs, and delivery information

The prices given on product pages are inclusive of statutory value-added tax (VAT) and other price components.
We deliver your order to the delivery address you requested. Every package is carefully packaged.
In addition to the product prices indicated we also charge flat-rate shipping costs for delivery within the EU. Shipping costs are communicated to you during the basket process and reconfirmed on the order page.
All details about shipping and delivery time can be found here:

DELIVERY TIME

Good Service is very important to us. For this reason, we ship your order within 1-3 working days.
All orders that were recorded in our system on working days up to noon will also be processed on the same day.
If for any reason there is a delay in delivery, our customer service will contact you.
For questions about your order, please contact our customer service at support@monluxe.paris


How can I track my order?
You will receive an email and/or a text message when your order is shipped (please ensure you provide the correct contact details at the checkout).

I haven't received any order confirmation email, what should I do?
Please send an email to support@monluxe.paris so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

Can I request that my order be delivered to a different address?
Yes. If ordering online please select this option at checkout providing the full address, contact name, and telephone number. If ordering by telephone our team will be happy to take an alternative delivery address.

HOW LONG DOES DELIVERY TAKE?
We process and ship orders during our general business hours from Monday to Friday, except on national holidays. Orders received by noon are generally dispatched on the next working day. Once we have sent your order, you will be notified by e-mail. In the case of DHL deliveries, the tracking number of your shipment is also indicated. You can check the delivery status via the link in your confirmation e-mail.

How do I check the progress of my order?
As soon as your order has been shipped, you'll receive an email from us with a tracking number and a link to follow its progress.